Alpha 6 branded products come with a warranty to the original owner against manufacturing defects in materials and workmanship for the practical lifetime of the product.
If an Alpha 6 branded product covered by this warranty fails due to a manufacturing defect we will replace the product, without charge, at our discretion. Our products are meant to be used – that’s why you bought them! – but nothing lasts forever. We will cover the practical lifetime of your product under our Limited Warranty Policy until we consider your product to be worn out beyond reasonable repair.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Common examples of wear and tear that would not be covered under the Limited Warranty Policy include colors fading, rips and tears, zippers that no longer fasten, abrasions on the cuffs/pockets from rubbing when you walk, general breakdown of the materials over the years and excessive use due to rental programs.
Only original, unaltered and unmodified materials and workmanship are covered by this policy. Having your item altered, modified, repaired or embroidered will void the warranty. Products included in seasonal rental programs will also void this warranty.
Please use your best judgment when evaluating whether your product will be covered under our Limited Warranty Policy. It may simply be time to replace your product and we sincerely hope that Arctix will have the opportunity to do!
For warranty claims:
Consumers: Please contact the purchasing store to initiate the claim and/or return process.
Retailers: Please contact Alpha 6 Corporate Office.